City of Corpus - Customer Service Survey

Corpus Christ International Airport
Department of Aviation
Passenger Survey
Quality Customer Service

Thank You for choosing Corpus Christi International Airport for your travel needs. Our aviation department continuously looks for ways to improve its facilities and services in order to better serve the traveling public.

Please take a few minutes and let us know how we can improve our efforts at bringing you the best quality customer service possible.

1.) How would you rate Corpus Christi International Airport's web pages found at www.corpuschristiairport.com?

2.) What do you think about the roadways at CCIA/International Drive?

3.) What do you think about the Short, Long term and Covered parking lot?

4.) What do you think about the three airlines that operate out of CCIA? They include: American Eagle Airlines, Continental Express Airlines and Southwest Airlines?

5.) What do you think about the Security Screening at CCIA?

6.) Please answer the following questions about the Hayden W. Head Terminal.

7.) Please answer the following questions about our concession area at CCIA.

8.) What do you think about our News & Gift Shop?

9.) Please answer the following questions about transportation at CCIA.

10.) Please summarize your last visit to Corpus Christi International Airport.

AIRPORT VISIT
Date: Time:
Additional Comments:

WEB PAGE USABILITY	(5=Excellent, 1=Poor, NA=Not Applicable)
Overall layout & design	5 4 3 2 1 NA
Ease of navigation	5 4 3 2 1 NA
Helpfulness of information	5 4 3 2 1 NA
What did you like most about our web pages?

What, if anything, do you think needs improvement?

ROADWAYS	(5=Excellent, 1=Poor, NA=Not Applicable)
Roadway Signage	5 4 3 2 1 NA
Landscaping/appearance	5 4 3 2 1 NA

PARKING	(5=Excellent, 1=Poor, NA=Not Applicable)
Customer Service at Parking Booths	5 4 3 2 1 NA
Signage	5 4 3 2 1 NA
Parking Rates	5 4 3 2 1 NA

AIRLINES	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Airline:
Skycap Service at CCIA	5 4 3 2 1 NA
Courtesy/Customer Service	5 4 3 2 1 NA
Baggage Claim	5 4 3 2 1 NA
Assistance w/special needs	5 4 3 2 1 NA

SECURITY SCREENING	(5=Excellent, 1=Poor, NA=Not Applicable)
Ease of security screening at airline ticket counters	5 4 3 2 1 NA
Ease of secuirty screening through security checkpoint	5 4 3 2 1 NA

TERMINALS	(5=Excellent, 1=Poor, NA=Not Applicable)
Cleanliness/appearance	5 4 3 2 1 NA
Interior Signage	5 4 3 2 1 NA
Restroom cleanliness/maintenance	5 4 3 2 1 NA
Accessibility	5 4 3 2 1 NA
Elevators/escalators	5 4 3 2 1 NA
Communications/Dispatcher	5 4 3 2 1 NA
Airport Ambassador Information Counter	5 4 3 2 1 NA
Flight Information Displays	5 4 3 2 1 NA

FOOD/BEVERAGE CONCESSIONS	(5=Excellent, 1=Poor, NA=Not Applicable)
Appearance	5 4 3 2 1 NA
Quality of products	5 4 3 2 1 NA
Courtesy of Personnel	5 4 3 2 1 NA
Pricing	5 4 3 2 1 NA

SHOPS & SERVICE	(5=Excellent, 1=Poor, NA=Not Applicable)
Appearance	5 4 3 2 1 NA
Quality of products/services	5 4 3 2 1 NA
Courtesy of Personnel	5 4 3 2 1 NA
Pricing	5 4 3 2 1 NA

GROUND TRANSPORTATION	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify mode: shuttle bus taxi limousine rental car
Availability	5 4 3 2 1 NA
Operation	5 4 3 2 1 NA
Courtesy of Personnel	5 4 3 2 1 NA
Signage	5 4 3 2 1 NA